How to send voice message through WhatsApp Cloud API
In the following tutorial, we will show you how to send audios to customers through the WhatsApp channel from within Jivo, remembering that this functionality is only available in the PRO plan and in the Enterprise plan
Note: This functionality only works when integrating with the WhatsApp Cloud API, it is not available with external providers like Edna, Twilio or Sendpulse.
To start, you must log into your Jivo account, enter your Contact Center -> Go to "My", and open a WhatsApp conversation. Then look for the microphone icon
Then, when clicking on the icon, the recording will start to be made. To pause it, click the "stop" button again, in red
Before sending the audio to your client, you can listen to it, and if you want to record it again, just click on the trash can icon. To send, just click on the blue arrow
After sending the audio, it will no longer be possible to delete it, just listen to it at a faster speed and download it, if necessary.
That's all, now you can send audios to your customers and make your customer's experience even better.